NJ Flavors Return Policy
The NJ Flavors Return Policy is crafted to provide the customer with a means of resolving product issues. While we try very hard to address your concerns to the best of our ability, resolution does not always result in replacement.
If you have an issue with your order, please contact us. You may fill out a form on our Contact Us page.
Flavor Addative Returns
NJ Flavors does not accept returns on flavor additives for any reason. If you have received a bottle of flavoring in the wrong flavor please contact us within 48 hours of receiving your flavoring.
Exchange – Unopened, unused items may be eligible for exchange in the form of store credit. Eligible products in unopened, unused condition may be returned at any time during the first 90 days. The items must be in new condition. Return shipping cost will be the responsibility of the customer. Items returned in unacceptable condition will be held without refund and returned to the sender at the sender’s expense. The cost of the initial shipping charge incurred by the customer during the original purchase is not eligible for refund or credit at any time.
Wrong Item Received – In the unlikely event that you should receive an item that is not what you ordered, customer service will issue a prepaid return label. This is sent to the email address on your account for you to print out and affix to your return package. Once the item is received and processed, the correct item will be shipped out to you. All wrong items must be returned unopened. If the item is opened, it will not be accepted for return.